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alex-kreger
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Alex Kreger

Founder & CEO
UXDA
Member since
18 Aug 2016
Location
Riga
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15
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123
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Followed by John Sims, Martha Boyle and 5 others you follow
View Alex Kreger's full profile

Alex's opinions

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Alex Kreger

Banks Beyond 2025: Seven Digital Banking Trends to Elevate Financial Brands

In a world where anyone can create a banking, fintech or e-wallet app, digitalization is no longer a differentiator of financial brands. The real challenge now is building a brand's digital experience that goes beyond basic functionality—an experience that bridges the financial brand with customers’ values, emotions and long-term aspirations. The...

16 December 2024 /ai /retail Innovation in Financial Services

Alex Kreger

How Financial Brands Lose Their Identity in the Digital Age

The digital transformation in banking—once hailed as the panacea for accessibility, efficiency, and growth—has inadvertently plunged many into a sea of sameness. The widespread adoption of templated designs and standardized user interfaces has led to a relentless pursuit of functionality over individuality. This shift has cost financial institutio...

11 December 2024 /retail /identity Innovation in Financial Services

Alex Kreger

How Fintechs Build Digital Brands to Conquer the Banking Industry

The financial industry is witnessing a seismic shift. Fintech companies, once considered fringe players, are now storming the gates of traditional banking institutions. They are not just nibbling at the edges but are capturing millions of customers in a matter of years—a feat that took incumbent banks decades to achieve. The secret weapon? A holis...

27 November 2024 /retail /identity Innovation in Financial Services

Alex Kreger

Emotional AI in Banking: Next-Gen Personalization or Privacy Killer?

Banks have always been at the forefront of data collection. With advancements in artificial intelligence (AI) and emotional analytics, banks are poised to leverage this wealth of data to detect and respond to customers' emotional states, ushering in a new era of personalized banking experiences. This development has the potential to revolutionize ...

13 November 2024 /ai /retail Innovation in Financial Services

Alex Kreger

Digital Transformation in Banking: Don't Let Technology Steal Your Brand

As banks race to adopt cutting-edge digital technologies, many are making a critical mistake: they’re letting technology overshadow their brand. In a world of rapid digital transformation, where AI, blockchain, and data analytics are becoming standard, what truly sets a financial institution apart isn’t its tech stack but its brand identity. Succe...

05 November 2024 /retail /identity Marketing in Financial Services

Alex Kreger

The CX Roadblock No One Talks About: Overcoming Self-Deception in Banking

Financial companies and banks worldwide are investing heavily to deliver the best possible customer experience and innovation to banking. They recognize the importance of meeting customer needs and staying competitive in a digital financial landscape. Despite these genuine efforts, many banks struggle to achieve the desired results. The culprit? S...

23 October 2024 /people /retail Innovation in Financial Services

Alex Kreger

15 ChatGPT Prompts to Improve Customer Experience in Digital Banking

Traditional methods of UX design could be significantly empowered by ChatGPT—a powerful generative AI model. This article unveils the secrets of using ChatGPT prompts to drive innovation in banking UX, providing insights into how this tool can be integrated into the standard design process for transformative results. Why Integrate ChatGPT into the...

14 October 2024 /retail /devops Innovation in Financial Services

Alex Kreger

What if we add sex to financial products like Steve Jobs did?

Modern financial products need more than functionality—they need emotional appeal and user engagement. This principle is especially crucial in financial services. Successful financial apps like Revolut and Cash App thrive by creating charming customer experiences (CX) in banking that go beyond basic functionality. In this article, we will look at

08 October 2024 /people /retail Innovation in Financial Services

Alex Kreger

How Financial Product Design Affects Bank Profits

Customers no longer measure a bank by the magnificence of its buildings but by the quality of its digital product. The digital user experience (UX) is now the primary lens through which the majority of customers perceive the bank's brand, and it plays a critical role in shaping customer loyalty and trust. Digital products are becoming the founda

23 September 2024 /retail /devops Innovation in Financial Services

Alex Kreger

Customer Experience Gap in Digital Banking: Why It Matters and How to Close It

Banks and financial institutions are under immense pressure to innovate and modernize their services. The goal is clear: enhance customer experience (CX) to stay competitive in a market where customer expectations are higher than ever. However, significant investments and hard work do not always translate into success. This article explores a rea

16 September 2024 /retail /devops Banking Strategy, Digital and Transformation

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Alex writes about

  • artificial intelligence
  • payments
  • regulation & compliance
  • people
  • wealth management
  • retail banking
  • sustainable
  • cloud
  • devops
  • start ups
  • cryptocurrency
  • identity
  • markets
  • covid-19
  • predictions

Alex's opinion archive

  • 2025 (18)
  • 2024 (36)
  • 2023 (23)
  • 2022 (7)
  • 2021 (7)
  • 2020 (5)
  • 2019 (2)
  • 2018 (6)
  • 2017 (3)
  • 2016 (8)

Latest groups joined by Alex

  • Finance 2.0

  • Online Banking

  • Disruption in Retail Banking

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  • UXDA web page
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Founder & CEO at Rosemoor Capital Managment LLC

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Ron Benegbi
Founder & CEO at Uplinq Financial Technologies

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Dima Kats
Founder & CEO at Clear Junction

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