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Anna Mazur

Project Manager
Simply Contact
Member since
14 Feb
Location
Warsaw
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

As a customer support expert at Simply Contact, I specialize in customer support operations and managing client services across the technology, aviation & travel sectors, both for SMBs and enterprises.

My expertise lies in leading teams, managing processes, and driving success by implementing solutions that enhance efficiency and elevate the overall customer experience.

Let’s connect to discuss how we can transform your customer support processes, integrate AI into customer support operations, improve efficiency, and create exceptional customer experiences.

Experience

Project Manager
Simply Contact
Dec 2023 - Present
Leading customer support teams for clients in Technology, Avia & Travel Sectors
Senior Team Leader in Customer Support
Simply Contact
May 2022 - Nov 2023
Team Leadership Process Automation
Customer Service Team Lead
Simply Contact
Dec 2020 - Apr 2022
Leading customer support team of 15 agents
Customer Service Support Manager
Simply Contact
Feb 2020 - Nov 2020
Providing customer support services, answering calls, emails, etc.
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Latest opinions

Anna Mazur

Customer Support Tips for Fintech Companies for 2025

The fintech market is continuously expanding, which inevitably leads to growing competition. Over the years of working in this domain, I have observed changing standards and requirements in how fintech companies position themselves in the market and attract customer attention. Today, simply having a good digital solution may no longer be enough t...

17 March 2025 Customer Service 2015-2019-2025

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  • Simply Contact
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