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Innovation in Financial Services

A discussion of trends in innovation management within financial institutions, and the key processes, technology and cultural shifts driving innovation.

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Your App's UX Is Not a Design Problem—It’s a Business Problem

Digital banking has rapidly ascended to the forefront of customer engagement. Yet, despite millions invested in digital app interfaces and innovative functionality, many banks continue to underestimate one vital truth: poor User Experience (UX) isn’t merely a design problem—it’s a hard-hitting business problem. The stakes are high, and ignoring UX...

/retail /markets

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Bot or not..

As of recent cybersecurity reports (like from Imperva, Cloudflare, and others), bad bots make up 30–40% of all internet traffic. That’s out of the ~50% of total web traffic that bots represent (the other half being human users – including a seemingly large number working on behalf of Russia’s war in Ukraine). The millions of malicious bots active...

/ai /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Trust in Digital Banking: From Basic to Strategic UX Integration

If we can land rockets on ocean barges, we can figure out how to make digital banking trustworthy. It’s not about just transferring money faster; it’s about creating an experience so seamless and transparent that customers feel as confident in their banking app as they would in a person standing across the counter. Modern financial technology’s gr...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Can the business cases really be that elusive?

It has often been heard that it is difficult to find business cases for enterprises to deploy organization wallets and with them move to the new generic way of interchanging verified data. The more immediate question has probably been asked in the data service provider camp. And some businesses may see the change as a threat to their bottom lines....

/ai /identity

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Five Counterintuitive Product Design Strategies for Your Financial App

Modern financial institutions are grappling with an ever-evolving landscape of user expectations and technological advancements. Traditional banking services often fall into the trap of playing it safe, resulting in generic and uninspired user experiences that fail to capture the true potential of digital interaction. But what if the path to succ...

/retail /devops

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

My storytelling to grandchildren:

1. At the latest next year all EU-citizens will be able to download at least one identity-building wallet to their mobiles. To this you can then get all sorts of credentials – who you are, your age, your address, your skills in languages, maths, sports etc. And naturally a statement from you grandfather as to your positive attitude to learning the...

/ai /identity

Teo Blidarus

Teo Blidarus CEO and Co-Founder at FintechOS

Improving insurance with a shift to life-centricity

Insurance is no longer just about policies and claims. The industry is beginning to focus on customer protection and support. Instead of fixed coverage, insurers are designing solutions that fit into everyday life. Traditional models often fail to meet modern expectations. Customers now want coverage that adapts to their financial, health and l...

/ai /predictions

Alex Kreger

Alex Kreger Founder & CEO at UXDA

Dangers of Mergers and Acquisitions in Banking: Digital Chaos Hurts Customer Experience

When banks merge, the focus is often on cost savings and market expansion. But bigger doesn’t always mean better, especially in the digital world. Today’s customers demand speed, personalization and seamless interfaces. Merging two complex organizations with different digital products can only increase friction for clients. With 55% of users ready...

/retail /markets

Jamel Derdour

Jamel Derdour CMO at Transact365 - www.transact365.io

Winning the Payments Game: How To Prepare for Sporting Events like the Indian Premier League

Sporting events, whether local, national, or global, present significant opportunities for merchants to capitalise on increased consumer spending. Fans flock to online stores, creating a surge in transactions. To maximise revenue and ensure seamless customer experiences, merchants must prepare their payment systems effectively. Here’s how business...

/payments /markets

Nkiru Uwaje

Nkiru Uwaje Co-Founder and Chief Operating Officer at MANSA

How Fintechs are Rethinking the Concept of Money

The concept of money has evolved substantially over the millennia, from shells and precious metals to paper bills and digital entries in banking systems. We now stand at the precipice of another fundamental advancement, in which technology is not just changing how we interact with money, but redefining its very nature. This evolution goes beyond s...

/payments /crypto

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