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alex-kreger
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Alex Kreger

Founder & CEO
UXDA
Member since
18 Aug 2016
Location
Riga
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Followed by John Sims, Martha Boyle and 5 others you follow
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Alex's opinions

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Alex Kreger

Focus on customer experience for digital transformation success in banking

In a world where the digital revolution is reshaping every corner of our lives, the banking sector stands at a crucial crossroads. The pandemic has not just accelerated the digital transformation in banking; it has made it a do-or-die scenario. As traditional banking models scramble to adapt, a new frontier emerges, one where being digital-first i...

19 March 2024 /retail /sustainable Digital Bank Transformation

Alex Kreger

Ten UX Design Trends in Digital Banking

Let's go beyond common digital banking trends and highlight the significant impact of design in the financial industry. In this article I review 10 UX design trends that are innovating digital financial products and reshaping principles of how financial interfaces are created and perceived by users. The focus is on driving innovation in banking to...

12 March 2024 /people /retail Digital Banking Trends

Alex Kreger

DesignOps in Banking: Must-Have for Every Financial and Fintech Company

There are many digital financial products on the market; some of them excel, while others lack demand and have to fight for their survival. What determines whether a financial product succeeds or fails? And how can financial company be sure that the millions invested in building such a product won't go to waste? Particular aspects are related to p...

11 March 2024 /retail /devops Banking Strategy, Digital and Transformation

Alex Kreger

Practical case of improving a banking app using UX audit

When a full revamp of the product may be beyond reach, you can still reimagine your existing product and make positive changes one step at a time. This aligns with our client, a bank with a global presence, which is striving to enhance the user experience by assessing digital banking app flows, refining layout and information architecture and enha...

26 February 2024 /retail /devops Digital Banking

Alex Kreger

Reshaping Financial Planning and Investment Service through Manifestation

How can we design an app that provides a guide for better financial decisions? Users typically invest based on in-app offers, but, to help customers achieve their dreams, we can change that approach. While working on a recent investment product for our client, we found that users needed help first making sense of their investments by setting their...

12 February 2024 /wealth /retail Innovation in Financial Services

Alex Kreger

We do not need Spatial branches, we need a Vision for better banking

Just a year ago there was hype about the Metaverse. Major banks such as Standard Chartered, HSBC, DBS have spent millions acquiring land for virtual brunches in the Metaverse. And JP Morgan even became the first major bank that opened up a lounge in the virtual world of Decentraland. Today everyone is going crazy about spatial computing from Apple...

02 February 2024 /retail /predictions Futuristic Banking

Alex Kreger

SME Banking: Customer-Centric Approach to Design the Next-Gen Service

SME owners often face the challenge of adapting business strategy to a highly dynamic environment while simultaneously managing day-to-day financial operations. It's like Formula 1 racers, where only precise and quick decisions can save them from failure. But how exactly can SME banking services help business owners? Find out how a customer-centri...

29 January 2024 /devops /predictions Innovation in Financial Services

Alex Kreger

Five Ways to Improve Customer Experience in Financial Services in 2024

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or slow onboarding, and 81% believe poor data management lengthens onboarding and negatively affects customer experience. How do you encourage users to not...

04 January 2024 /retail /devops Banking Strategy, Digital and Transformation

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Alex writes about

  • artificial intelligence
  • payments
  • regulation & compliance
  • people
  • wealth management
  • retail banking
  • sustainable
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  • devops
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  • cryptocurrency
  • identity
  • markets
  • covid-19
  • predictions

Alex's opinion archive

  • 2025 (18)
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Latest groups joined by Alex

  • Finance 2.0

  • Online Banking

  • Disruption in Retail Banking

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Founder & CEO at Rosemoor Capital Managment LLC

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