Latest opinions that Alex Kreger has shared on Finextra

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Alex Kreger

Founder & CEO

UXDA

Member since

18 Aug 2016

Location

Riga

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Alex's opinions

Banking Innovation Trap: How Banks Can Ruin UX by Implementing Emerging Tech

The modern banking executive faces a pervasive challenge: how to innovate effectively in a rapidly evolving digital landscape. They are increasingly drawn to the allure of cutting-edge technologies─from AI and blockchain integration to cloud-based infrastructure and open banking APIs. However, when creating digital financial products and services,...

08 July 2024 /retail /predictions Innovation in Financial Services

The AI Wars: Will On-Device Apple AI Outpace Cloud-Based Banking AI?

Integrating AI into banking services will obviously revolutionize the user experience in financial services, offering real-time advice and 24/7 transaction monitoring. However, this shift not only enhances user experience but also addresses critical data privacy concerns. Unlike traditional cloud-based AI, on-device AI, as introduced by Apple, pro...

25 June 2024 /retail /predictions Artificial Intelligence and Financial Services

The Future of Every Bank Depends on Digital Excellence

Customers demand seamless, intuitive, and personalized banking experiences, with 72% emphasizing personalization as “highly important,” and 77% of banking leaders agreeing it boosts retention. Yet, financial institutions face outdated systems, strict regulations, repetitive interfaces, and growing cybersecurity threats. This article explores the t...

17 June 2024 /retail /devops Digital Banking

Banking on Failure: How Outdated Back Office Banking is Bleeding Profits and Trust

In an increasingly competitive banking industry, the focus is often on improving front office solutions: desktop and mobile banking applications. However, a critical, yet frequently overlooked aspect is the back office – the core systems that keep the bank's engine running. According to a World Economic Forum report by Bain & Company, only 1% ...

10 June 2024 /retail /devops Banking Strategy, Digital and Transformation

From Legacy to Leadership: How Financial Executives Can Transform in the Digital Age

Many products around us appear to be highly successful. However, sometimes this success is just an illusion. Iconic brands such as Kodak, Nokia, and Blockbuster serve as stark reminders that past success does not guarantee future relevance. These companies, once leaders in their industries, failed to adapt to the evolving digital landscape and cus...

03 June 2024 /retail /predictions Digital Bank Transformation

Choose the Right Software Vendor for UX Excellence in Digital Banking

Software vendors are crucial. They provide digital solutions to help banks operate efficiently and meet customer expectations. However, while ready-to-use solutions offer speed and convenience, they often fall short in delivering a tailor-made user experience that aligns with a bank's unique brand, strategy and customer needs. How can banks choose...

27 May 2024 /retail /devops Banking Strategy, Digital and Transformation

Empowering Digital Banking UX Using the Laws of Psychology

In today's competitive financial landscape, exceptional user experience (UX) is not just a differentiator—it's a must. Financial apps and services can either simplify our financial lives or add to our stress. Understanding the psychology behind user behavior is crucial for designing products that are not only functional but also engaging and stres...

21 May 2024 /people /retail Digital Banking

Is your digital banking service competitive on all 5 levels?

Distinguishing your financial services from competitors is not just an advantage—it's a necessity. Let's explore this concept deeply, showing how modern financial brands can create a significant edge by building digital service advantages on five critical value levels. While many financial brands stick to outdated designs and "copycat" s...

15 May 2024 /retail /devops Banking Strategy, Digital and Transformation

Design Thinking in Banking for the Customer Experience Innovations

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How can banks and other financial organizations leverage this innovative approach to not just stay relevant but lead in a fiercely competitive market? This art...

22 April 2024 /retail /devops Digital Banking Trends

Money is about emotions: Do not let financial services ruin lives

Most people can remember a situation in their lives in which they experienced a huge amount of stress when dealing with money. Whether it was a bad encounter with online banking, a struggle when planning a budget or keeping track of spending, the majority of us can relate. But, how often do we wonder about how these situations can impact our lives...

25 March 2024 /people /retail Behavioral Economics in Banking

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