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Iain Mantell

Sector Specialist, Financial Services
IPI
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Bio

At IPI, Iain acts as a trusted partner to both global brands and SMEs in the areas of Finance, Public Sector & Housing.

Leveraging over 17 years of industry expertise, Iain has witnessed the transformative power of technology in contact centres. His ability to seamlessly integrate people, processes, and innovative solutions empowers clients to achieve their strategic goals.

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Sector Specialist, Financial Services
IPI
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Iain Mantell

Is 2025 the year finance fully embraces customer service technology?

As we step into 2025, customer service in the finance sector is poised for transformative change. Technological advancements, shifting consumer expectations, and intensifying competition will drive organisations to achieve & deliver more. Organisations will need to leverage the right solutions, unlocking benefits such as increased efficiency, ...

20 January 2025 Customer Service 2015-2019-2025

Iain Mantell

DORA for the Contact Centre: Building Resilience in Financial Services

Our world is increasingly reliant on digital infrastructure. This delivers the businesses that operate essential services tremendous corporate and customer experience (CX) benefits. But it also exposes them to risk. As a critical infrastructure sector, financial services is particularly at risk from cyber-threats and IT failure. That’s why the EU

27 September 2024

Iain writes about

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  • predictions

Iain's opinion archive

  • 2025 (1)
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Craig Farley

Craig Farley
Head of Solution Consulting at IPI

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Chris Brown
CX Consultant, Sector Specialist, Finance at IPI

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