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Steve Morgan

Banking Industry Market Lead

Pegasystems

Member since

04 Sep 2019

Location

Reading

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Steve's opinions

How Gen AI and Automation Can Help Banks Absorb Chargeback Surge

Chargeback requests have been a feature of retail banking for years but in the last 12 months there has been a tidal surge of customer requests. Research firm, Datos Insights, discovered customers disputed $11 billion worth of charges in the U.S. in 2023 alone, with this forecast to rise 40% by 2026. Other countries are seeing similar sharp increa...

09 April 2025 /payments Banking Strategy, Digital and Transformation

How Lenders Resolve UK Car Loans Scandal May be a Catalyst for AI Expansion in Key Operations

April Fool’s Day is no laughing matter for the car lending industry in the UK. The UK Supreme Court is starting its hearings on Tuesday 1st April, which should be the beginning of the end for what banks and other lenders will face in terms of compensation schemes that they will need to follow. It is possible that if the FCA’s proposals are accepte...

01 April 2025 /payments /regulation Banking Regulations

The evolution of open banking in the UK, EU, Australia, and US

Open banking still has the potential to transform global financial services and how people interact with their finances, but it’s still not there yet. The UK, European Union (EU), Australia and US are all charting their own unique course to implementing open banking in their respective region. Across the markets, this leads to differences in how f...

25 March 2025 /payments Open Banking

Navigating the New Frontier: The Convergence of AI and GenAI in Lending

The financial services industry, particularly in lending, stands on the cusp of a transformative era prompted by the application of Artificial Intelligence (AI) and Generative AI (GenAI). These technologies, when embedded within processes to get work done, unlock a synergy between operational efficiency, customer interaction and risk managem

26 February 2025 /ai Artificial Intelligence

Key Themes and Takeaways from SIBOS 2024

Last year's SIBOS 2024 was a melting pot of ideas, innovations, and discussions which underscored the dynamic nature of the global banking landscape. The event brought together industry leaders from around the world, each sharing insights on the future of banking amidst shifting economic, technological, and regulatory environments. And for the fir...

12 February 2025 /ai /sibos Banking

The Road Ahead For AI In Banking

In 2024, the banking sector had quite a year! From a regulatory perspective, the EU AI Act was introduced reinforcing transparency as well as the safe, ethical, and responsible use of AI. The law is particularly important and relevant for the banking sector as AI technology (especially statistical AI) is already used broadly in credit checks as we...

28 January 2025 /predictions Banking Strategy, Digital and Transformation

Doubling Down on AI: Unveiling Future Possibilities for the UK Banking Sector

The financial services sector has reached a turning point in the adoption of AI. The UK banking sector in particular has seen a remarkable increase, with AI adoption rates effectively doubling in recent years spurred by pioneering innovations from major players like OpenAI, Google, and AWS. This swift embrace of technology presents an exciting arr...

14 January 2025 /ai /retail Artificial Intelligence

How regulators are responding to AI impact on financial services

Regulators around the world are taking various approaches to address the challenges and opportunities presented by AI in financial services. It is very much still an evolving landscape, with specific requirements already different across regions. It is certainly a space to watch, and I believe that regulations are needed as much on AI as they are ...

10 December 2024 /payments /regulation Banking Regulations

Embracing the Future: Navigating Legacy Platform Transformation in Banking

In the ever-evolving landscape of the banking sector, the pressure to stay ahead of technological advancements while maintaining robust, secure services is a constant challenge. A significant aspect of this evolution is the overhaul of legacy platforms. As banks adapt to meet modern demands such as enhanced digital user experiences, streamlined pr...

23 October 2024 /ai /retail Banking

Understanding and Mitigating Today’s Banking App Threats

Over the past year, UK financial services reported an increase in cyber security breaches, a trend replicated globally. The sector has always been particularly attractive to cybercriminals due to the huge amounts of sensitive financial information it holds. So much so that threats have tripled in number compared to previous years. Advanced techno...

16 October 2024 /ai /retail Banking